Home » B822:Creativity, Innovation and Change » Problem Solving in business

Problem Solving in business


‘The way in which a problem (and our attempts to manage it) is perceived and described will inevitably constrain our thinking and action with respect to it.’ (Henry et al. 2010:47)

N.B. Preferred personal style, experience, the culture you work in and the type of situation you are facing.

Activity 4.1. Free Association ideas. Gordon (1961)

Fig. 4.1. The Buffalo Creative problem-solving method

Synectics. Vincent Nolan (1989) The Innovator’s Handbook.

Open up a problem, don’t define it.

N.B. How well you chose to overcome the challenges it raises.

REF: Friend and Hickling.

‘Simply using an electronic medium does not remove non-rational factors, nor the need for skilful communication or facilitation’. (2010:57)

  • Precepts
  • Techniques
  • Method
  • Framework

‘If a technique is a separate dish, and a method is a menu for a complete meal, then a ‘framework’ is the broad concept behind a given menu – the difference between creating a menu for a ‘fast-food snack’ a ‘family celebration’, or a ‘slimmer’s lunch’, a ‘romantic dinner’, or whatever’. (2010:59)

Problem solving as:

  • Answering
  • Searching
  • Cultivation
  • Mapping
  • Debate
  • Reperception

Binary Judgements for actions. Nolan (1989)

REFERENCE

Friend, J and Hickling, A (1997) Planning under Pressure (2nd edn)( Oxford: Butterworth-Heinemann.

Gordon, W.J.J. (1961) Synectics. New York, Harper & Row

Isaksen, S.G. and Treffinger, D.J. (1985) Creative Problem Solving: The Basic COurse, Buffalo: Bearly LTD.

Nolan, V (1989) The Innovators’ Handbook

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