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27 persuasive reasons to blog today

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Paint never dries

‘Paint never dries’ is how one theatre-goer described the sequel to Phantom of the Opera ‘Love never dies’.

Catch a feeling and put it well and it goes viral. The wise digital marketer responds, but how?

‘There is an inverse relationship between credibility and control,’ according to Martin Sorrell (2008). ‘The more control you keep over the message, the less credible it is. And Vice Versa.’

It is known that negative ideas have more impact than the positive; the professional though will share negative feedback wrapped in the positive.  How I’d respond to the above if it is what I felt I don’t know. These shows are locked and they not? Does dropping a scene or two or a song improve matters.

As Larry Weber (2009:58) puts it, ‘ignoring negative comments is the equivalent of ‘No Comment,’ which is the biggest communications mistake executives make.

Max Clifford in a lecture to students says that his PR work is almost entirely damage management – people publishing lies.

I wonder how he’d deal with the above?

Might it be a question for a student of digital marketing?

Ethan (in Webber 2009:218) offers the answer. ‘When you have actively engaged an audience, your biggest supporters will actually become very vocal and will step up to your defence.’

‘Old news keeps like fish’, they say. When it comes to a negative comment online is it just a fart in the wind? It passes. or is it hot gossip that grows?

REFERENCE

Webber, L. (2009) Marketing to the Social Web (2nd Ed) Wiley & Son

Sorrel, M. (2008) Public Relations: The Story Behind a Remarkable Renaissance. Institute of Public Relations Annual Distinguished Lecture, New York, November 5, 2008 in Argenti P,A and Barnes C, M.Digital Strategies for Powerful Corporate Communications. (2009) McGraw Hill.

The more control you keep over the message, the less credible it is.

Fig.1. The diary of Jonathan Ferguson Vernon Age 13 1/2 … still at it 37 1/2 years later.

Socially constructive learning finds in legs, mouth and finger-tapping-tips courtesy of blogging, content curation and communities of like (and not so like) minds.

My first diary entry is dated 6th March 1975. I as visiting a school as a potential music scholar. I played the flute and the piano. I should have been asked to sing, I’d been a chorister for five years.

My naive title for the diary was ‘from boy to man.’ I never thought that one day I’d be old – I’m six months short of 50. I feel more like a teenager than ever, that’s the odd thing. It’s all this blogging. I feel as if I’ve found my voice.

My first blog post was on 27th September 1999 and was titled ‘What’s new about new media?’

Let’s jam then. Here’s how.

Blogs and social communities have sparked ‘a complete overhaul of the business environment, especially in the context of communication.’ Agenti and Barnes (2009:K168) – (The K refers to the Kindle reference of the eBook version).

Education is changing too, blurring the lines between school and the workplace, and encouraging workplace learning with distance learning specialists and online courses from members of the Association of Business Schools surely set to grow

The difference between web 1.0 and web 2.0 – observation versus participation, status versus dynamic, monologue versus conversation. (Agenti and Barnes 2009)

What is most relevant to corporate communications managers is as relevant to other institutions, whether government, education or charity. You need to be using:

  • Blogs (such as WordPress. Edublogs, Diaryland)
  • Microblogs (Twitter and Yammer)
  • Social Networks (such as Linkedin and Facebook)
  • Video-sharing platforms (YouTube, Vimeo)
  • Search engine marketing and optimization
  • Corporate web sites/ online newsrooms
  • Wikis
  • Mash-ups – now curation.
  • Viral/word-of-mouth (WOM) marketing.

The trick is to find ‘a middle ground between a completely centralised and a wholly decentralised structure is the best way to maintain an effective communications strategy in today’s environment.’ Agenti and Barnes (2009:K593)

My take on this is that to succeed organisations need to be:

  •  Informed
  • Engaged
  • Responsive
  • Frequent
  • Authentic
  • Relevant
  • Appropriate
  • Pithy
  • Real (neither journalistic, corporate or academic in style)
  • Understanding
  • Passionate but not obsessive
  • Media Savvy
  • Connect
  • Tool up
  • With a give, take, try anything and receive mentality.
  • Tag it all
  • Optimise out of habit
  • Have fun, be playful with surveys, questionnaires and polls.

The view Sir Martin Sorrell takes is ‘The more control you keep over the message, the less credible it is. And Vice Versa.’ Martin Sorrell (2008: K1520)

There are three skills sets required to take advantage of this:

1. Identifying influential bloggers
2. Building relationships with them
3. Engaging with them with the intent of receiving positive coverage

Points 1 and 2 was the experience I had in Diaryland. Here from 1999 bloggers teamed up with designers, where the two functions were recognised as different, like the copywriter and art director in advertising. Here you could form groups and join groups, link to friends for a myriad of reasons, but best of, in the list limited to 70 friends you were/are updated constantly on the status – it helps to know that you’re in a group where people update regularly. It is largely from the community of those who write, that you find people who also read and comment, they are various consumers and emitters of content.

So much that I experienced here has migrated to other blogsites. Things that work, as well as buddies and buddy updates, are the surveys and groups, creating engaging or fund questionnaires to share with others and forming groups too, where for example I set up lists for those to be the first to make 500, then 1000 and then 2000 entries … Fun too are the banner ads you can make and use to promote interest within the Diaryland community. Perhaps Andrew’s (its creator’s0refusal to allow advertising is what is causing a Diaryland demise.

‘Metaphorically speaking, RSS is the gateway drug of experiential online monitoring’. Agenti and Barnes (2009:K1183)

My view is GoogleAlerts does this better, it spread the net for you, whereas with RSS you need to have found the feed first. What is more GoogleAlerts feeds you snacks of information that are easy to consume, note, reference, keep, pass on or over.

In emails the authors interviewed Courtney Barnes and Shabbir Imber Safdar.

‘You need to understand that it’s not a cut-and-paste job. You need to participate in the conversation and adapt the content for the environment. ‘ (Agenti and Barnes (2009:K1159)

Look, listen and learn

To do this engagement is the first things, so blogs and Twitter, social networking and video, photographs … even some family history and reuniting with school and college friends. Then you tools like Technorati and Goole Alerts.

Technorati http://www.technorati.com
Google Alerts http://www.google.com/alerts
Search out appropriate keywords

Joined Linked In too.

Having been engaged with four/five groups I made the mistake of joining and dozen and will have to drop most of these. Some post several times and hour 24/7 and I have ceased to see the worth of reading that much from one group, especially if the same question is being answered a thousand times. Managing this maelstrom is a task in itself, being alert to the new, dropping the redundant, buying into and out of the right people and places as their influence and quality of comment waxes and wanes.

Forrester Research on 90 blogs of Fortune 500 companies. June 2008.

Most company blogs are ‘dull, drab and don’t stimulate discussion’.

• 66% rarely get comments
• 70% only contain comment on business topics
• 56% republish press releases or summarise news that is already public. The positive spin on this calls it ‘curation’ – at best it is a playfully constructed mash-up that uses though is not dictated to by the tools, perhaps they are a mind-dump or mental compost heap, at worst it is an irritant – a waste of time for content you never get round to reading, and as you never engaged with it the first place, the waste is doubled.

REFERENCE

Argenti P.A. and Barnes M.C. 2009 ‘Digital Strategies for Powerful Corporate Communications’ McGrawHill.

Sorrell. M (2008) ‘Public Relations: The Story behind a Remarkable Renaissance,@ Institute for Public Relations Annual Distinguished Lecture, New York, November 5, 2008.

18 months on (November 2012)

‘You need to understand that it’s not a cut-and-paste job. You need to participate in the conversation and adapt the content for the environment.’  This said in Digital Strategies for Powerful Corporate Communications’ Agenti and Barnes (2009:Kindle page 1159).

As I go through 33 months of postgraduate blog posts (the Masters in Open and Distance Education with the Open University), I stumble upon a great deal that some might call aggregation, but a year or so ago was linking and tagging.

In the module ‘Innovations in e-learning’ we were give a list of aggregating tools to try. Personally, the curator – and potentially their team, as in the real world of museums and galleries must surely add value above and beyond the mere pulling of content using a set of terms in an off-the-shelf bundle of software?

Over the last week or so since the meet up I have returned to various tools and tried new ones. I’ve gathered screen grabs and given it some thought – and largely concluded that as a result of this exercise I will be dropping them all in favour of reading a few choice blogs and receiving feeds from them – blogs where an opinion is expressed, you can leave a comment and expect feedback. At the heart of this is socially constructed learning.

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